CATPIC · SUPPORT
技术支持
截图、录屏或管理本地媒体时遇到问题？先查看常见问题，也可以直接联系我们。
CATPIC · SUPPORT
Technical Support
Need help with screenshots, recordings, or your local media library? Check the answers below or contact us.
联系与反馈
提交问题时
请说明 macOS 和 CatPic 的版本、操作步骤、预期与实际结果。可附必要截图，但请先遮盖个人信息。
常见问题
已允许屏幕录制，为什么仍无法截图或录屏？
请在“系统设置 → 隐私与安全性 → 屏幕与系统录音”中确认授权的是正在运行的应用。CatPic Dev 与正式版 CatPic 是两个独立应用，需要分别授权。首次授权后请完全退出对应应用，再重新打开。
按 F4 或 F5 没有反应怎么办？
默认 F4 开始截图、F5 开始录屏。若功能键先控制亮度或其他系统功能，请同时按 Fn／地球键，或在 macOS 键盘设置中将功能键设为标准功能键。也可以在 CatPic 首选项中修改快捷键。
截图或录屏保存在哪里？
截图仅在您选择“保存”后进入 CatPic 媒体库；录屏结束并保存后也会加入媒体库。文件及资料库索引保存在当前应用的本地支持目录中，调试版与正式版的数据相互独立。
导入媒体会移动或删除原文件吗？
不会。将图片、视频拖入媒体库或使用导入命令时，CatPic 会复制受支持的文件到应用资料目录，Finder 中的来源文件保持不变。
删除文件夹会删除里面的图片和视频吗？
不会。删除文件夹只解除分类；删除媒体项目才会移除 CatPic 资料库中的对应文件。请在确认删除前备份重要内容。
如何检查应用更新？
正式版可从 CatPic 应用菜单或首选项手动选择“检查更新”。若网络或更新源暂时不可用，请稍后再试。CatPic Dev 不连接正式更新源。
Contact and Feedback
When Reporting a Problem
Include your macOS and CatPic versions, steps to reproduce, and expected and actual results. You may attach relevant screenshots after hiding personal information.
Frequently Asked Questions
I allowed screen recording. Why can't I capture or record?
In System Settings → Privacy & Security → Screen & System Audio Recording, check that you authorized the app you are running. CatPic Dev and the release version of CatPic are separate apps and need separate permission. After granting it for the first time, fully quit that app and reopen it.
What if F4 or F5 does nothing?
F4 starts a screenshot and F5 starts a recording by default. If the keys first control brightness or another system function, hold Fn/Globe as well, or configure macOS to use the top row as standard function keys. You can change the shortcuts in CatPic Preferences.
Where are screenshots and recordings saved?
A screenshot enters the CatPic media library only after you choose Save. A recording is added after you stop and save it. Media and the library index are stored in the current app's local support directory. Debug and release versions keep separate data.
Does importing media move or delete the source file?
No. When you drag images or videos into the library or use an import command, CatPic copies supported files into its app support directory. The source files in Finder remain unchanged.
Will deleting a folder remove its images and videos?
No. Deleting a folder removes only its classification. Deleting a media item removes its corresponding file from the CatPic library. Keep a backup of important content before confirming deletion.
How do I check for updates?
In the release app, choose Check for Updates from the CatPic app menu or Preferences. If the network or update feed is temporarily unavailable, try again later. CatPic Dev does not use the release update feed.